TERMS OF SERVICE

Document Version: 1.0

Last Updated: February 16, 2026

Effective Date: February 16, 2026

1. ACCEPTANCE OF TERMS

By accessing, browsing, or purchasing any service or digital product from FlightClaim (hereinafter referred to as "Company," "we," "us," or "our"), operated by Reuben Runacres, you (hereinafter referred to as "User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service (hereinafter referred to as "Terms"), along with our Privacy Policy, Disclaimer, Refund Policy, and Limitation of Liability and Indemnification Addendum, which are incorporated herein by reference.

By clicking the checkbox to acknowledge these Terms during checkout, or by using our services, you expressly agree to be legally bound by these Terms. If you do not agree to these Terms, you must immediately cease use of this website and services.

2. NATURE OF SERVICE

2.1 Informational Service Only

THIS SERVICE PROVIDES GENERAL INFORMATIONAL GUIDANCE ONLY. FlightClaim provides automated informational digital products designed to help users understand airline passenger rights, flight delay compensation regulations, and eligibility assessment criteria. Our services include eligibility assessment reports based on user-provided flight information and public regulatory summaries, general summaries of public regulatory frameworks (including but not limited to EU261, DOT regulations, and the Montreal Convention), educational templates, scripts, and guidance documents, and general information about the flight compensation claims process.

Our assessments are generated through automated analysis of your input and publicly available regulatory information. They are not personalized legal advice and should not be construed as such.

2.2 What We Are NOT

FlightClaim is NOT a law firm or legal service provider, a claims filing service or claims handler, a legal representative or attorney, a negotiator with airlines on your behalf, or a guarantor of compensation or claim success.

WE DO NOT PROVIDE LEGAL ADVICE. Nothing on this website, in our reports, or in any communication constitutes legal advice. We do not create an attorney-client relationship with any user under any circumstances.

2.3 No Guarantee of Results

We provide informational assessments based on publicly available regulations. WE DO NOT GUARANTEE that you qualify for compensation, that your claim will be successful, that airlines will respond or pay, any specific outcome or result, or the accuracy or completeness of your eligibility assessment.

Our reports use language such as "you may qualify for" or "you could be eligible for" to indicate that these are informational estimates only, not legal determinations. Users are solely responsible for deciding whether to pursue a claim and for all actions taken based on information provided by FlightClaim.

2.4 No Reliance on Representations

You acknowledge that you are not relying on any statement, representation, estimate, or projection made by FlightClaim as a guarantee of legal rights, compensation, or outcomes, and that any decision to pursue a claim or take action is made solely at your own discretion and risk.

3. ELIGIBILITY AND AGE RESTRICTION

You must be at least eighteen years of age to purchase or use our services. By using this website, you represent and warrant that you are eighteen years of age or older.

4. PRODUCT DESCRIPTION AND DELIVERY

4.1 Digital Delivery

All products are digital informational reports delivered electronically immediately upon successful payment. Delivery occurs via download link provided on the confirmation page or email delivery to the address provided during purchase.

4.2 Accuracy of Information

The accuracy and usefulness of your report depend on the information you provide. You are solely responsible for ensuring that all flight details, dates, times, disruption information, and personal data submitted are accurate and truthful. We are not responsible for inaccurate or incomplete reports resulting from user error or false information provided by the user.

5. PAYMENT AND PRICING

5.1 Payment Processing

All payments are processed securely through Stripe, a third-party payment processor. By making a purchase, you agree to Stripe's terms and conditions as they may exist from time to time.

5.2 Pricing

Prices are listed in U.S. Dollars and are subject to change at any time without notice. The price you pay is the price displayed at the time of purchase completion.

5.3 No Recurring Charges

Unless explicitly stated otherwise, all purchases are one-time fees. There are no subscriptions or recurring charges.

6. REFUND POLICY

ALL SALES ARE FINAL DUE TO IMMEDIATE DIGITAL DELIVERY. Because our product is a digital informational report delivered immediately upon purchase, we do not offer refunds, returns, or exchanges, except as required by applicable consumer protection law. This includes but is not limited to change of mind, dissatisfaction with report content, determining you may not qualify for compensation, failure to successfully claim compensation from an airline, and misunderstanding of what the service provides.

By completing your purchase, you acknowledge and accept this no-refund policy. For full details, see our separate Refund Policy document.

7. USER RESPONSIBILITIES

7.1 Truthful Information

You agree to provide accurate, truthful, and complete information when using our service.

7.2 Independent Verification

You are responsible for independently verifying any information provided by FlightClaim before taking action based upon such information.

7.3 Legal and Regulatory Compliance

You are solely responsible for complying with all applicable laws, regulations, and airline terms when pursuing any claim or action based on information from FlightClaim.

7.4 No Misuse

You agree not to use our service for any unlawful purpose; submit false or fraudulent flight information; reverse-engineer, copy, or redistribute our digital products; use our service to file fraudulent or frivolous claims with airlines; impersonate any person or entity; or violate any applicable laws or regulations.

8. INTELLECTUAL PROPERTY

All content on this website and within our digital products, including but not limited to text, graphics, logos, designs, algorithms, reports, and software, is the exclusive property of FlightClaim and is protected by United States and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the digital product or products you purchase solely for your personal, non-commercial use. You may not reproduce, distribute, publicly display, or create derivative works from our materials; sell, license, or sublicense any content or reports; or use our content for commercial purposes without our express written permission.

9. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLIGHTCLAIM PROVIDES ALL SERVICES AND DIGITAL PRODUCTS "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT; WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED.

WE DO NOT WARRANT THAT OUR ASSESSMENTS ARE ACCURATE OR COMPLETE; THAT YOU QUALIFY FOR COMPENSATION BASED ON OUR REPORT; THAT AIRLINES WILL HONOR ANY CLAIM YOU SUBMIT; OR THAT OUR INFORMATION REFLECTS THE MOST CURRENT LAWS OR REGULATIONS.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

10.1 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

10.2 Exclusion of Damages

IN NO EVENT SHALL FLIGHTCLAIM, ITS OWNER, AFFILIATES, EMPLOYEES, OR AGENTS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; DAMAGES RESULTING FROM YOUR RELIANCE ON INFORMATION PROVIDED BY FLIGHTCLAIM; DAMAGES ARISING FROM ANY AIRLINE'S DENIAL OF YOUR CLAIM; OR ANY DAMAGES EXCEEDING THE AMOUNT YOU PAID FOR OUR SERVICE.

10.3 Application

These limitations apply regardless of the theory of liability, whether based in contract, tort, negligence, strict liability, or otherwise, and even if FlightClaim has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

For full details, see our separate Limitation of Liability and Indemnification Addendum.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FlightClaim, Reuben Runacres, and any affiliates, employees, agents, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use or misuse of our services; your violation of these Terms; your violation of any third-party rights, including airlines, other passengers, or regulatory authorities; any false or fraudulent information you provide; any claim you file with an airline based on information from FlightClaim; or your breach of any law or regulation.

This indemnification obligation survives termination of these Terms.

12. DISPUTE RESOLUTION AND ARBITRATION

12.1 Binding Arbitration

YOU AND FLIGHTCLAIM AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE SERVICES, ANY PURCHASE, OR ANY COMMUNICATION BETWEEN YOU AND FLIGHTCLAIM SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, except as provided below. Arbitration shall be conducted by a single arbitrator in accordance with the American Arbitration Association Consumer Arbitration Rules in effect at the time the claim is filed. The arbitration shall take place in Texas, United States, or remotely via videoconference if mutually agreed by both parties.

BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY.

12.2 Exception for Small Claims

Either party may bring a claim in small claims court if the claim qualifies under applicable small claims court jurisdictional limits and remains in small claims court.

12.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against FlightClaim.

You further agree that the arbitrator shall have no authority to consolidate claims or preside over any form of representative or class proceeding.

12.4 Costs of Arbitration

Each party shall bear its own costs and attorneys' fees unless the arbitrator awards costs and fees to the prevailing party as permitted by law.

12.5 Enforceability

The enforceability of this arbitration clause depends on proper acceptance of these Terms. By checking the acknowledgment box during checkout, you confirm that you have read, understood, and agreed to this arbitration provision. We may maintain records of user acceptance, including timestamped logs associated with checkout confirmation, for enforcement purposes.

12.6 Effective Date for Disputes

For any dispute arising from your purchase, the version of these Terms in effect at the time of your purchase shall govern. The effective date of your acceptance is recorded when you complete checkout.

13. GOVERNING LAW AND JURISDICTION

These Terms and this Addendum shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. Any legal action not subject to binding arbitration under the Terms of Service, including actions to compel arbitration or enforce an arbitration award, shall be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of such courts.

14. MODIFICATIONS TO TERMS

We reserve the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. For any purchase, the version of these Terms in effect at the time of purchase governs that transaction. We encourage you to review these Terms periodically.

15. TERMINATION

We reserve the right to suspend or terminate your access to our services at any time, for any reason or no reason, without notice or liability, including but not limited to violation of these Terms, fraudulent or unlawful activity, or misuse of our services. Upon termination, you must cease all use of our digital products and services.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, or public health emergencies; war, terrorism, civil unrest, or government actions; internet or telecommunications failures, cyberattacks, or data breaches; strikes, labor disputes, or supply chain disruptions; or failures of third-party service providers (including payment processors or hosting services). In such events, our obligations shall be suspended for the duration of the force majeure event.

17. NOTICES

17.1 Notice to Users

We may provide notices to you via email to the address you provided during purchase, posting on our website, or display within our service. You are responsible for maintaining a current email address and regularly checking for notices.

17.2 Notice to FlightClaim

Any notices to FlightClaim must be sent via email to the address provided in Section 23 (Contact Information) below.

18. ASSIGNMENT

You may not assign, transfer, or delegate these Terms or your rights and obligations under these Terms without our prior written consent. We may assign, transfer, or delegate these Terms or our rights and obligations at any time, including in connection with a merger, acquisition, sale of assets, or by operation of law, without notice or your consent.

19. SURVIVAL

The following sections shall survive termination or expiration of these Terms: Section 8 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 12 (Dispute Resolution and Arbitration), Section 13 (Governing Law), and any other provision that by its nature should survive.

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Disclaimer, Refund Policy, and Limitation of Liability and Indemnification Addendum, constitute the entire agreement between you and FlightClaim and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

22. NO WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23. CONTACT INFORMATION

For questions, concerns, or disputes regarding these Terms, please contact:

FlightClaim
Operated by Reuben Runacres
Email: reuben.runacres@alpha.school
Location: United States

24. ACKNOWLEDGMENT

BY PURCHASING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS; YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS; YOU UNDERSTAND THAT FLIGHTCLAIM PROVIDES AUTOMATED INFORMATIONAL OUTPUT, NOT LEGAL ADVICE OR GUARANTEES; YOU ACCEPT THE NO-REFUND POLICY FOR DIGITAL PRODUCTS; YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND CLASS ACTION PARTICIPATION; YOU UNDERSTAND THAT THE PRODUCT IS BASED ON YOUR INPUTS AND PUBLIC REGULATORY SUMMARIES; AND YOU UNDERSTAND THE EFFECTIVE DATE OF THESE TERMS AS APPLIED TO YOUR TRANSACTION.

END OF TERMS OF SERVICE