REFUND POLICY

Document Version: 1.0

Last Updated: February 16, 2026

Effective Date: February 16, 2026

1. NO REFUNDS POLICY

ALL SALES ARE FINAL DUE TO IMMEDIATE DIGITAL DELIVERY. FLIGHTCLAIM DOES NOT OFFER REFUNDS, RETURNS, OR EXCHANGES. By purchasing any product or service from FlightClaim (hereinafter referred to as "Company," "we," "us," or "our"), operated by Reuben Runacres, you acknowledge and agree to this no-refund policy.

This policy is subject to applicable consumer protection laws in your jurisdiction. In certain jurisdictions, consumers may have statutory rights that cannot be waived. Where such rights exist, this policy applies to the maximum extent permitted by law.

2. NATURE OF PRODUCT

2.1 Digital Informational Service

FlightClaim provides digital informational products that are delivered electronically and immediately upon successful payment completion. Because our products are digital (non-physical goods), instantly delivered (via download link or email), and immediately accessible upon purchase, we cannot accept returns, cancellations, or refund requests once a purchase is completed and the product is delivered.

2.2 Informational Content

Our products consist of automated informational reports and assessments based on publicly available regulations and the flight information you provide. The value of the product is in the information itself, which is delivered in its entirety immediately upon purchase. Our product is an automated analysis tool, not legal advice or representation.

3. NO REFUNDS FOR ANY REASON

We do not issue refunds for any reason, including but not limited to change of mind (you decided you no longer want the product, you changed your mind after purchase, or you found similar information elsewhere); dissatisfaction with content (you are dissatisfied with the report content, the report did not meet your expectations, the report was shorter or less detailed than you hoped, or you disagree with the assessment or findings); eligibility determination (the report determined you may not qualify for compensation, the estimated compensation amount is lower than you expected, the airline denied your claim or refused to pay, or you were unable to successfully claim compensation from the airline); misunderstanding of service (you misunderstood what the service provides, you thought we would file the claim for you, you thought we provide legal advice or guarantees, or you expected a different type of service or product); technical or user error (you provided incorrect flight information, you accidentally purchased the wrong product, you made a duplicate purchase, or you experienced technical difficulties accessing the product unless caused by a defect on our end that we cannot resolve); or external factors (changes in airline policies or regulations after your purchase, delays in airline response or payment, or any external circumstances beyond our control).

4. NO GUARANTEE OF RESULTS

IMPORTANT: FlightClaim provides informational assessments only. We do not guarantee that you qualify for compensation; that your claim will be successful; that airlines will respond to or pay your claim; or any specific outcome or result. THE LACK OF A SUCCESSFUL OUTCOME WITH AN AIRLINE IS NOT GROUNDS FOR A REFUND. You are purchasing an automated informational product, not a claim filing service or a guarantee of compensation.

5. ACKNOWLEDGMENT REQUIRED AT PURCHASE

By completing your purchase, you acknowledge and agree that you have read and understood this Refund Policy; you understand that all sales are final and non-refundable; you accept that no refunds will be issued except as required by applicable law; you understand the nature of the digital product being purchased; and you understand that FlightClaim provides information only and does not guarantee results.

6. PAYMENT DISPUTES

6.1 Contact Us First

If you have a concern about your purchase, please contact us directly at the email address provided below before initiating any payment dispute with your bank or credit card company. We are committed to addressing legitimate concerns in good faith.

6.2 Chargeback Policy

Initiating a chargeback or payment dispute after receiving your digital product may constitute a breach of our Terms of Service. If you initiate a chargeback, we reserve the right to revoke access to FlightClaim services; dispute the chargeback with documentation showing product delivery; and pursue appropriate remedies as permitted by law.

6.3 Dispute Resolution

For any disputes, please refer to the Dispute Resolution and Arbitration section of our Terms of Service.

7. EXCEPTIONS (RARE CIRCUMSTANCES)

7.1 Non-Delivery Due to Our Technical Error

If we fail to deliver your digital product due to a technical error on our end, and we are unable to resolve the issue within a reasonable time frame, we may, at our sole discretion, issue a refund or replacement. To request assistance with non-delivery, you must contact us within forty-eight hours of purchase, provide proof of purchase (order confirmation email), and allow us a reasonable opportunity to resolve the issue.

7.2 Duplicate Charges

If you were charged multiple times for the same purchase due to a payment processing error, we may refund duplicate charges upon verification. You must contact us within seven days of the duplicate charge and provide proof of the duplicate transaction.

7.3 Our Sole Discretion

Any refund or exception is granted at our sole discretion and does not constitute a waiver of this no-refund policy for future transactions.

8. CUSTOMER SUPPORT

If you experience technical difficulties accessing your purchased product, please contact us at the email address below. We will make reasonable efforts to assist you, but technical support does not entitle you to a refund.

9. NO REFUND FOR PARTIAL USE

Even if you have only partially reviewed, downloaded, or used the digital product, you are not entitled to a full or partial refund. The product is considered "used" and "delivered" the moment it is made accessible to you.

10. PRODUCT PREVIEW AND TRANSPARENCY

We strive to provide clear and accurate descriptions of our services and products on our website. We encourage you to read our website content carefully before purchasing, review our Terms of Service, Disclaimer, and Privacy Policy, and contact us with any questions before making a purchase. Failure to read or understand our product descriptions or policies does not constitute grounds for a refund.

11. LEGAL DISCLAIMER

This no-refund policy is consistent with consumer protection laws applicable to digital goods in the United States. Statutory Rights: In certain jurisdictions, consumers have statutory rights that cannot be waived by contract. If you are located in such a jurisdiction, this policy applies to the maximum extent permitted by law, and your statutory rights remain unaffected.

12. MODIFICATIONS TO THIS POLICY

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase of any product after changes are posted constitutes acceptance of the revised policy. The version of this policy in effect at the time of your purchase governs your transaction.

13. GOVERNING LAW

This Refund Policy is governed by the laws of the State of Texas, United States, without regard to conflict of law principles, except where mandatory consumer protection laws of your jurisdiction apply.

14. CONTACT INFORMATION

If you have questions or concerns regarding this Refund Policy, please contact:

FlightClaim
Operated by Reuben Runacres
Email: reuben.runacres@alpha.school
Location: United States

Please note: Contacting us does not guarantee a refund or exception to this policy.

15. FINAL ACKNOWLEDGMENT

BY COMPLETING YOUR PURCHASE, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THIS REFUND POLICY; YOU AGREE TO THE NO-REFUND POLICY; YOU UNDERSTAND THAT ALL SALES ARE FINAL, SUBJECT TO APPLICABLE LAW; AND YOU ACCEPT SOLE RESPONSIBILITY FOR ENSURING YOU UNDERSTAND WHAT YOU ARE PURCHASING.

END OF REFUND POLICY