PRIVACY POLICY
Document Version: 1.0
Last Updated: February 16, 2026
Effective Date: February 16, 2026
1. INTRODUCTION
FlightClaim (hereinafter referred to as "Company," "we," "us," or "our"), operated by Reuben Runacres, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or purchase our digital informational products.
By using our website or services, you consent to the data practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide
When you use our service or make a purchase, you may provide flight information (including flight numbers, dates, times, departure and arrival airports, airline names, and disruption details such as delay length, cancellation, or denied boarding); personal information (including name and email address); and payment information (processed by Stripe; we do not store full credit card details).
2.2 Information Collected Automatically
When you visit our website, we may automatically collect technical data (including IP address, browser type, operating system, and device information); usage data (including pages visited, time spent on site, clickstream data, and referral sources); and information through cookies and tracking technologies (we may use cookies, web beacons, and similar technologies to enhance user experience and analyze site traffic).
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 Service Delivery
We use your information to generate and deliver your personalized eligibility assessment report, to process your payment transaction, and to send order confirmation and delivery emails.
3.2 Communication
We use your information to respond to your inquiries or customer support requests, to send transactional emails related to your purchase, and to send marketing or promotional emails (only if you opt in). You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.
3.3 Analytics and Improvement
We use your information to analyze website traffic and user behavior, to improve our website, services, and digital products, and to detect and prevent fraud, abuse, or technical issues.
3.4 Legal Compliance
We use your information to comply with applicable laws, regulations, or legal processes; to enforce our Terms of Service or other agreements; and to protect our rights, property, or safety, or that of others.
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
4.1 Payment Processor
We use Stripe to process payments. When you make a purchase, Stripe collects and processes your payment information in accordance with its own privacy policy. We do not store your full credit card details. For more information, see Stripe's Privacy Policy at https://stripe.com/privacy.
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (including but not limited to email delivery services, web hosting providers, and analytics providers). These parties are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to a subpoena, court order, or legal process; a government or regulatory request; protection against fraud, abuse, or illegal activity; or enforcement of our Terms of Service.
4.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to a successor entity. You will be notified of any such change via email or prominent notice on our website.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.1 Transaction Records
We retain transaction and order information for accounting, tax, and legal compliance purposes. This may include order confirmation details, payment transaction records (without full credit card details), and email communications related to your purchase.
5.2 Account Deletion
If you wish to request deletion of your personal information, you may contact us at the email address provided below. We will respond within a reasonable time frame, subject to legal and contractual obligations that may require us to retain certain information. Please note that deleting your information does not entitle you to a refund or redelivery of purchased products.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is one hundred percent secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials associated with your account.
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser. They allow us to recognize your device and remember your preferences.
7.2 How We Use Cookies
We may use cookies for essential functionality (enabling core website features like checkout and payment processing); analytics (understanding how visitors use our site, including via tools like Google Analytics); and marketing (tracking ad performance and retargeting visitors, if applicable).
7.3 Managing Cookies
You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information on managing cookies, visit https://www.allaboutcookies.org.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. INTERNATIONAL USERS AND DATA TRANSFERS
FlightClaim operates from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States.
9.1 GDPR Compliance (For EU Users)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation and equivalent data protection laws, including the right to access your personal data; the right to rectify inaccurate data; the right to erasure (commonly known as the "right to be forgotten"); the right to restrict or object to processing; the right to data portability; the right to withdraw consent; and the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us at the email address provided below.
9.1.1 Legal Basis for Processing (EEA/UK Users)
We process your personal data under the following legal bases: contractual necessity (to fulfill our contract with you when you purchase our services); legitimate interests (to improve our services, prevent fraud, and conduct analytics); legal compliance (to comply with applicable laws and regulations); and consent (where you have provided explicit consent for specific processing activities).
9.1.2 Data Transfers
When we transfer personal data from the EEA, UK, or Switzerland to the United States, we rely on Standard Contractual Clauses approved by the European Commission; your explicit consent to the transfer; or other lawful transfer mechanisms as applicable.
9.1.3 Geographic Restriction Notice
IMPORTANT FOR EU/EEA USERS: FlightClaim is a U.S.-based sole proprietorship. While we take GDPR obligations seriously and will respond to data subject requests, we may implement geographic restrictions to limit sales to EU/EEA residents if compliance becomes operationally infeasible. If you are located in the EU/EEA and have concerns about data protection compliance, we recommend consulting with a data protection authority in your jurisdiction before using our services.
10. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of eighteen. We do not knowingly collect personal information from children under eighteen. If we become aware that we have inadvertently collected personal information from a child under eighteen, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under eighteen, please contact us immediately.
11. DO NOT TRACK SIGNALS
Some web browsers have "Do Not Track" features that signal websites not to track users. At this time, we do not respond to DNT signals.
12. EMAIL COMMUNICATIONS
12.1 Transactional Emails
By making a purchase, you consent to receive transactional emails related to your order, including order confirmation, delivery of digital product, and customer support communications. You cannot opt out of transactional emails, as they are necessary to fulfill our service.
12.2 Marketing Emails
If you opt in to receive marketing or promotional emails, we may send you updates, offers, or news about our services. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly at the email address below.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the revised Privacy Policy. For any purchase, the version of this Privacy Policy in effect at the time of purchase governs that transaction.
14. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have certain rights under the California Consumer Privacy Act, including the right to know what personal information we collect, use, disclose, or sell; the right to request deletion of your personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please contact us at the email address below.
15. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
FlightClaim
Operated by Reuben Runacres
Email: reuben.runacres@alpha.school
Location: United States
For GDPR-related inquiries from EU/EEA users, please specify "GDPR Request" in your subject line.
16. CONSENT
BY USING OUR WEBSITE OR SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
END OF PRIVACY POLICY